TERMS & CONDITIONS
CUSTOMER CARE
Customer Support Availability:
Our customer support team is available:
Monday through Friday from 7:00am-7:00pm (excluding holidays).
You can reach us via:
Email: info@kuernest.com
Phone: 1-800-718-0989
PRIVACY & SAFETY
At Kuernest, we take your privacy and security seriously. This Privacy and Safety Policy outlines how we collect, use, and protect your personal information when you interact with our store, whether online or in-person. By using our services, you agree to the terms of this policy.
The information we collect is used for the following purposes:
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Order processing and fulfillment: To process your order, manage shipments, and deliver your products.
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Customer service: To respond to inquiries, resolve issues, and improve your overall experience.
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Compliance and legal obligations: To comply with applicable laws and regulations.
How We Protect Your Information
We prioritize the security of your personal data and use a variety of measures to protect it:
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Encryption: We use SSL (Secure Socket Layer) encryption to protect your payment details and personal information during transactions.
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Secure Payment Processors: All payment transactions are processed through trusted third-party providers, ensuring the security of your credit card and payment information.
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Access Control: We limit access to your personal information to authorized personnel only, ensuring that your data remains safe.
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Regular Audits: We perform regular security audits to ensure our systems are secure and up-to-date with the latest security practices.
Sharing Your Information
We value your privacy and do not share, sell, or rent your personal information to third parties, except in the following circumstances:
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Service Providers: We may share your information with trusted third-party service providers (e.g., shipping companies, payment processors) who help us fulfill orders and provide services.
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Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, and safety of others.
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL
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Offline Payments